You Snooze, You Lose: There is No Down Time in Customer Service
Social media and Customer Service
Social media has turned customer service upside down. Once upon a time, a company had the...
Facebook's New Paper App
Call it Facebook's 10th Birthday Gift to Itself: Paper
To say that I have long hated the native Facebook app is a gross...
When the Super Bowl Became the Social Bowl
I have long enjoyed the festivities of the Super Bowl... the socializing aspect, the food, and of course - the commercials....
Why It’s Dumb to Talk About Social Media ROI!
The ROI of Social Media
Business, they tell me is all about the ROI, the return on my investment. I get it. I do. However, the...
In Search of the Elusive Viral Post
How Can I Make This Video Go Viral?
There are some things in the world that always seem to be just out of our reach. Winning...
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