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What's Trending in Social, Tech, & Web Design

Are You Only Focusing on the Negative Feedback?
Social Media and Customer Service

We work with a variety of different-sized businesses, but I find that many of the smaller...

That's Not a Review, It's a Testimonial!

It's a sad truth that if people use social media to talk about companies, quite often it's more to complain than compliment....

No Translation Needed: Simple Customer Feedback, Swedish Style

This past month I took a trip to Sweden to visit my husband's family. There are lots of great things about Sweden that I...

5 Ways Boutiques Can Use Social Media

Small boutiques have a very unique opportunity to reach their audience. They usually have a very loyal clientele who loves...

How to Resolve Customer Service Issues on Social Media

Update to this post... I wrote this post a few days ago and last night, the story broke of the dad who got kicked off of a...

Why Google Reviews Are Important to Your Business

When customers are looking for products and services, with rare exception, they head to Google to start their research, so...

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