--- title: The Long Lost Art of Customer Service description: Thoughts on customer service in our fast paced world. --- [![The-Hashtag-Positive-Color-1.png](https://blog.atlanticwebworks.com/hs-fs/hubfs/The-Hashtag-Positive-Color-1.png?width=313&name=The-Hashtag-Positive-Color-1.png "The-Hashtag-Positive-Color-1.png")](https://blog.atlanticwebworks.com) - [Home Page](https://www.atlanticwebworks.com) - [Blog Home](https://blog.atlanticwebworks.com) [![Let's Talk](https://no-cache.hubspot.com/cta/default/198514/bf16dad6-d87f-489a-91c5-fb06103ff7d9.png)](https://cta-redirect.hubspot.com/cta/redirect/198514/bf16dad6-d87f-489a-91c5-fb06103ff7d9) ![bg-img11.jpg](https://cdn2.hubspot.net/hub/383029/hubfs/Espark-dtemplate/images/bg-img11.jpg?width=1500&name=bg-img11.jpg "bg-img11.jpg") ## [The Long Lost Art of Customer Service](https://blog.atlanticwebworks.com/blog/the-long-lost-art-of-customer-service) ![ephillips](https://blog.atlanticwebworks.com/hubfs/aw-only.png) By [ephillips](https://blog.atlanticwebworks.com/author/ephillips) - - - - While visiting my grandmother in Oregon, we pulled into a gas station to fill up the tank. In Oregon, it is illegal to pump your own gas, and there are still service station attendants. My grandmother reminisced about when the attendants used to ‘give you the works.’ This would include checking your oil, tire pressure, and cleaning your windshield (for free!). In today’s world of global ecommerce, things occur at a much quicker pace. Transactions are instant, no matter the distance. Somewhere in the evolution of business, one item seems to be missing: customer service. As a fellow consumer who stands in line, waits on hold, or enters digits on my cordless phone carefully (one wrong touch and I’m forced to listen to the entire introduction again), I made a point of taking up the lost art of customer service. Should you wish to follow this ancient, mysterious art, there are guidelines: · Be Respectful The person you are speaking to is a human being, not a task to be dealt with and tossed aside. We all have good days and bad ones. Being respectful helps brighten every day. · Be Polite “Please” and “Thank You” are words that should be used as often as “Hello” and “Good Bye.” · Take Interest Ask how a person is doing… and actually listen to the response. Why ask a question if you could care less about the answer? · See It Through Don’t promise the moon if you can’t deliver. Be honest and don’t give broken promises. And above all else, whatever you have promised… see it through. Nobody likes to slip between the cracks and be  forgotten. Follow these guidelines and you, too, can learn the ways of customer service. Give them ‘the works!’ ![bg-img14.jpg](https://cdn2.hubspot.net/hub/383029/hubfs/Espark-dtemplate/images/bg-img14.jpg?width=750&name=bg-img14.jpg "bg-img14.jpg") ## Get Our Newsletter Stay on top of the latest in digital, marketing and branding by subscribing to our blog. We'll make sure you get the latest posts! ## Leave a comment ![ephillips](https://blog.atlanticwebworks.com/hubfs/aw-only.png) Written by [ephillips](https://blog.atlanticwebworks.com/author/ephillips) ### Posts by Topic - [Social Media (224)](https://blog.atlanticwebworks.com/tag/social-media) - [Marketing (179)](https://blog.atlanticwebworks.com/tag/marketing) - [Web Development (88)](https://blog.atlanticwebworks.com/tag/web-development) - [Trends & News (86)](https://blog.atlanticwebworks.com/tag/trends-news) - [Blogging (52)](https://blog.atlanticwebworks.com/tag/blogging) - [Technology (48)](https://blog.atlanticwebworks.com/tag/technology) - [Small Business (43)](https://blog.atlanticwebworks.com/tag/small-business-2) - [Customer Service (23)](https://blog.atlanticwebworks.com/tag/customer-service) - [Video (11)](https://blog.atlanticwebworks.com/tag/video) - [B2B, (5)](https://blog.atlanticwebworks.com/tag/b2b) - [GDPR (5)](https://blog.atlanticwebworks.com/tag/gdpr) - [Content Marketing (3)](https://blog.atlanticwebworks.com/tag/content-marketing) - [Lead Generation (3)](https://blog.atlanticwebworks.com/tag/lead-generation) - [Marketing Strategy (3)](https://blog.atlanticwebworks.com/tag/marketing-strategy) - [Sales (3)](https://blog.atlanticwebworks.com/tag/sales) - [B2B Marketing (2)](https://blog.atlanticwebworks.com/tag/b2b-marketing) - [Sales Enablement (2)](https://blog.atlanticwebworks.com/tag/sales-enablement) - [Branding (1)](https://blog.atlanticwebworks.com/tag/branding) - [Inbound Marketing (1)](https://blog.atlanticwebworks.com/tag/inbound-marketing) - [Website Management (1)](https://blog.atlanticwebworks.com/tag/website-management) - [social media ROI (1)](https://blog.atlanticwebworks.com/tag/social-media-roi) see all ### Recent Articles ### Popular Articles #### Related posts ##### [Are You Only Focusing on the Negative Feedback?](https://blog.atlanticwebworks.com/blog/social-media-and-customer-service-2) ![Kristen Daukas](https://blog.atlanticwebworks.com/hubfs/22854935_10159448137705394_1859668182_n.jpg) By [Kristen Daukas](https://blog.atlanticwebworks.com/blog/social-media-and-customer-service-2/author/kristen-daukas) - April 8, 2015 [![That's Not a Review, It's a Testimonial!](https://blog.atlanticwebworks.com/hubfs/Imported_Blog_Media/reviews-v-testimonials-1.jpg)](https://blog.atlanticwebworks.com/blog/thats-review-testimonial) ##### [That's Not a Review, It's a Testimonial!](https://blog.atlanticwebworks.com/blog/thats-review-testimonial) ![Kristen Daukas](https://blog.atlanticwebworks.com/hubfs/22854935_10159448137705394_1859668182_n.jpg) By [Kristen Daukas](https://blog.atlanticwebworks.com/blog/thats-review-testimonial/author/kristen-daukas) - December 10, 2014 [![No Translation Needed: Simple Customer Feedback, Swedish Style](https://blog.atlanticwebworks.com/hubfs/Imported_Blog_Media/Easy-Customer-Feedback-1.jpg)](https://blog.atlanticwebworks.com/blog/simple-customer-feedback) ##### [No Translation Needed: Simple Customer Feedback, Swedish Style](https://blog.atlanticwebworks.com/blog/simple-customer-feedback) ![Adrienne Jandler](https://blog.atlanticwebworks.com/hubfs/ade.jpg) By [Adrienne Jandler](https://blog.atlanticwebworks.com/blog/simple-customer-feedback/author/adrienne-jandler) - September 3, 2014 #### Contact Thanks for dropping by! 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