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What's Trending in Social, Tech, & Web Design

Managing Expectations Beyond the Honeymoon Phase

I enjoy working with smaller businesses because they are in the unique position of being "this close" to becoming larger...

Is Your Website Functionality Designed for YOU, or your Site Visitors?

I was doing some research for a client the other day and found myself at a relatively new cloud-based CRM (customer...

Will Social Media Save My Failing Business?

Small business owners get a lot of mixed messages about what the "magic bullet" is for marketing their businesses. Twenty ...

Social Feedback: A Key to Powering Business Improvement

As businesses focus on growing relationships with their clients through the social networks, one of the most powerful benefits...

The Long Lost Art of Customer Service

While visiting my grandmother in Oregon, we pulled into a gas station to fill up the tank. In Oregon, it is illegal to pump...

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